SoapySupport
Help with the Soapy app
Contact us
Write to us and we will reply by email. Please include your iPhone model and iOS version if something is not working.
Common questions
How do routines work?
Choose teeth or hands, take a quick photo, and watch a short clip with the microbes. Then put the phone down and clean up while the timer and song play. When you finish, you earn a star.
What happens to the photos?
Photos are used on your device for the routine. They are not uploaded, synced, or shared. Details are in the Privacy Policy.
Do I need an internet connection?
No. Routines, the timer, and the companion work offline.
What does Soapy Plus include, and is there a free trial?
Soapy includes a limited number of free routines. Soapy Plus unlocks unlimited routines. The yearly plan has a 7-day free trial and the monthly plan has a 3-day free trial, if you are eligible. Prices are shown in the app in your local currency before you buy.
How do I cancel or manage my subscription?
Open the Settings app on your iPhone, tap your name, then Subscriptions, and choose Soapy. You can also open Manage Subscription inside the app. Deleting the app does not cancel a subscription.
How do I restore a purchase?
On the paywall screen in the app, tap Restore Purchases. Your subscription is linked to your Apple ID.
How do I ask for a refund?
Purchases are handled by Apple, so refund requests go through Apple at reportaproblem.apple.com.
How do I reset my progress?
Open Settings in the app and choose Reset Progress. You can also turn iCloud sync on or off there.